How to “Reset” your video phone

What to do when your video phone gets a little sluggish?

If it is acting up or does not “register” or simply can’t make a call? May be it needs a “reset”

Like any other electronic gadget, your video phone may need to be “reset” once in a while.

2 types of video phone reset

type 1 – turn off and unplug everything and i mean everything.

The phone itself, the router up to the modem. Basically, turn off and unplug everything that the video phone is connected to. give it about a minute or two. This will allow all the power in the circuitry to be drained out. Then plug everything back and turn everything back on.

type 2 – hold down the “0” zero button on the number pad.

This is the type of reset which brings back the video phone into its factory default settings, is usually the last thing that a tech support would suggest (if ever you have the time to call) since it will erase all your personalized settings, phone directory, etc.

The way to do this is:

1. turn off the phone

2. hold down the zero button

3. while pressing down on the zero button, turn on the phone. do not let go of the zero until you see on the video phone screen the phrase “loading system” or “system loading”. give it about 3 seconds then let go of the zero.

These are just simple trouble shooting stuff that you could do on your own, specially if you don’t have the time or access to call the tech support.

Just like what happened to one of the phones we sent over to the Philippines. The phone would not “register”. Calling tech support from overseas without the video phone would cost an arm and a leg not only because it would be an international call but also because of the long wait time. So the customer got in touch with me, I gave the same instructions above, and there it went.